Page 60 of Coffee Shop Girl
It was about more than just winning. We had to destroy his ability to ever get them back. And I had to do it before the end of the summer, a mere two months away.
With Ellie and Lizbeth upstairs reading Ellie’s favorite horror story out loud, I opened my computer. The shop was closed and quiet. I’d changed into a loose pair of sweatpants, flip-flops, and an old college T-shirt. My hair perched on top of my head in a messy bun. I liked the feel of Dad’s stuff around me as I pulled up the operations manual documents. With one last, determined look at the machines behind the counter, I pulled up my first document.
Time to get truly serious.
When I started to type, a desperate punch of energy hit me. All the things I needed to figure out came together slowly. Emptying my thoughts onto the page made it much easier to think this operations manual through.
Organized procedures
Efficient decisions
Don’t crowd the workspace if more than one person is working.
Need a cleaning section.
Ooh, can’t mix two of those chemicals—BAD BAD.
Work culture
Smile with every new customer?
We’re here to bring the joy and the caffeine. (Could be a T-shirt logo.)
How to deal with an angry client
Validate
Team has each other’s backs
Do not accuse or throw coffee no matter what happens, FULL STOP.
What to do when the Wi-Fi goes down
Or the power
Who to call if the furnace dies
Make a list of all contacts for maintenance? A maintenance flow chart!
Maintenance flow chart
Espresso guy
Wi-Fi company
Furnace guy
T-shirt person
Coffee bean company
Things to write procedures for:
Length of brewing time
How to restock the creamer
What kinds of milk to buy and when
