Page 14 of The Billionaire Alpha's Assistant

Mustache shakes his head. “The onboarding process is completely seamless, and we require the patient’s provider to review the entire questionnaire before the app gives its recommended treatment protocol. I’m not sure what other steps we could have put in place to prevent this.”

“So it’s a simple case of human error,” says Rafael, throwing up his hands. “We issue a statement expressing sympathy for the patient and her family but reiterate that we stand behind the safety and efficacy of our app.”

“That’s not going to play well,” says the blond woman.

“Then what do you suggest?”

“You hold a press conference to let the public know that the issue has been brought to your attention, emphasize the need for human discretion and oversight when using the technology, and express that your team is working around the clock to resolve any potential issues with the patient intake questionnaire.”

“I disagree,” says a serious-looking man who I know is the VP of healthcare sales. “Any hint that HealthyU is not yet perfect, and the companies waiting to implement our app are going to back out.”

“The company’s overall reputation is more important than any short-term losses,” the blond woman argues.

Rafael lets out a heavy sigh and gets to his feet. He crosses to the window, staring out at the snow as his two underlings continue to bicker.

“Sir?” It’s Mustache who spoke, but Rafael doesn’t turn to look at him. “What’s your decision?”

Rafael is silent for such a long time that the others start to shift in their seats. He rakes a hand through his hair, shakes his head, and sighs. “The woman just died. Anything we say now is going to make us look as though we’re covering our asses.”

“But sir —”

“I won’t be making any final decision today,” he says, finally turning to address the others. “Tomorrow is Thanksgiving.” Rafael’s gaze flickers to me, and I stiffen in my seat. “If anybody needs me, I’ll be in Aspen. I’ll be back by eight o’clock Monday, ready to face the press.”

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